Questions & Answers
Write us an e-mail via the form, or just send us an e-mail directly at.
TECHNICAL SUPPORT
I placed an order, but I didn’t receive a confirmation email
Sometimes technical notification emails from the website arrive with a slight delay — usually 1–2 to 5 minutes, and in rare cases longer. This depends on the policies of your email service provider and network operator, and we cannot always influence the delivery speed.
Also, notifications from our website sometimes end up in the Spam or Junk folder for reasons beyond our control. Different email services (Gmail, Hotmail, Yahoo, and others) have their own filtering rules. Please check your Spam or Junk folder.
In very rare cases, temporary issues with our mail server may occur. When we notice such a problem, we manually send notifications to all affected customers during the working day.
In any case, please don’t worry. If you have already checked everything, waited, and are sure the email has not arrived — contact us via the Contacts page or through our AI chat assistant / Telegram bot. Be sure to provide the email address you used when placing the order. If you suspect you made a typo in the email address during checkout, carefully write the correct email without any mistakes.
To speed up the process of sending a manual notification, please also include the time of your purchase, the order amount, and the name specified when placing the order. We usually resolve such issues within 10–15 minutes during working hours. Sometimes, during periods of high load, it may take a bit longer for reasons beyond our control. Thank you in advance for your understanding and cooperation!
How long will delivery take?
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
What exactly happens after ordering?
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
How can I check the payment status and order status?
You can check your order status yourself on the Track Your Order page. You can also clarify the current information with our Telegram bot or the online chat on the website.
Please note: in order to protect the confidentiality of information and prevent data from being shared with third parties, you must provide the email address you used when placing the order, as well as the order number you received in the email notification after completing your purchase.
We accept various payment methods: Visa, Mastercard, and other bank cards. Payment gateways for cryptocurrency payments are also available on the website, as well as bank transfers (IBAN).
As a rule, in most cases, immediately after paying by card, the order status changes to “Processing”, and the purchase notification along with the invoice are sent to your email instantly. However, sometimes the bank may temporarily freeze the payment. If you contacted the bank and unfroze the transaction, this process on your side may take several hours. In such cases, the order status may remain unconfirmed. This is not an issue on our side, and we cannot influence it if the payment from your card arrives not within one hour, but after 5 or 12 hours.
If you are sure that you have made the payment, but the invoice notification has not arrived — please don’t worry. Immediately write to the AI support chat assistant or our Telegram bot. Provide the email you used when placing the order, the name specified during checkout, the amount, and the time of the purchase. We will quickly find your order and manually check the receipt of the payment. Don’t worry: if we have received the payment from you, your order will not go anywhere — we will ship everything to you.
Please note: after we confirm the receipt of payment from you, the order receives the status Processing. This means that we have received the money and your order has been transferred to the preparation stage for shipment. Soon you will receive a link to the website where you can track your order, as well as your tracking number. You will receive it by email, but you can also request the tracking number and tracking link in the AI bot chat or our Telegram bot. To receive the tracking details, please prepare your email and the order number from the notification.
If you chose payment by IBAN bank transfer, the status of your order will by default be On Hold. This means that we have reserved your order for 48 hours and during this time we are waiting for the funds to arrive in the account whose details you received when placing the order. As soon as we see the funds credited, the status automatically changes to Processing, and the order goes into work.
However, sometimes for reasons beyond our control, your bank may process the transfer significantly longer — in some cases up to 5 days. This is not a problem. If you know that the transfer may take longer than usual, please send us confirmation of the payment (a bank statement or a screenshot from your banking app). In this case, we will see the payment confirmation and are ready to hold your order for up to 10 working days until the money arrives in our account.
How do I add a gift receipt to an order?
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
How long do I have to return an order?
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
How long will delivery take?
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
What exactly happens after ordering?
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
Where can I view my sales receipt?
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
How do I add a gift receipt to an order?
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
How long do I have to return an order?
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
PAYMENT INFORMATION
How is the recipient reimbursed?
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
Can I be reimbursed through the original payment method?
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
Can the country receiving the shipment be different than the country of purchase?
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
How can I return an item?
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
Will I receive the same product that I see in the picture?
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
Will you restock items indicated as “out of stock?”
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
ORDERS AND RETURNS
Delivery charges for orders from the Online Shop?
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
How long will delivery take?
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
What exactly happens after ordering?
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
How long does the delivery take and how much does it cost?
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
Which browser is best to use the site?
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
How do I subscribe to the newsletter?
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
Confirmation Emails & Payment Verification
Sometimes technical notification emails from the website arrive with a slight delay — usually 1–2 to 5 minutes, and in rare cases longer. This depends on the policies of your email service provider and network operator, and we cannot always influence the delivery speed.
Also, notifications from our website sometimes end up in the Spam or Junk folder for reasons beyond our control. Different email services (Gmail, Hotmail, Yahoo, and others) have their own filtering rules. Please check your Spam or Junk folder.
In very rare cases, temporary issues with our mail server may occur. When we notice such a problem, we manually send notifications to all affected customers during the working day.
In any case, please don’t worry. If you have already checked everything, waited, and are sure the email has not arrived — contact us via the Contacts page or through our AI chat assistant / Telegram bot. Be sure to provide the email address you used when placing the order. If you suspect you made a typo in the email address during checkout, carefully write the correct email without any mistakes.
To speed up the process of sending a manual notification, please also include the time of your purchase, the order amount, and the name specified when placing the order. We usually resolve such issues within 10–15 minutes during working hours. Sometimes, during periods of high load, it may take a bit longer for reasons beyond our control. Thank you in advance for your understanding and cooperation!
We accept various payment methods: Visa, Mastercard, and other bank cards. Payment gateways for cryptocurrency payments are also available on the website, as well as bank transfers (IBAN).
As a rule, in most cases, immediately after paying by card, the order status changes to “Processing”, and the purchase notification along with the invoice are sent to your email instantly.
However, sometimes the bank may temporarily freeze the payment. If you contacted the bank and unfroze the transaction, this process on your side may take several hours. In such cases, the order status may remain unconfirmed. This is not an issue on our side, and we cannot influence it if the payment from your card arrives not within one hour, but after 5 or 12 hours.
In this case, if you are sure that the money has already reached us, please immediately contact us via the Contacts page, through our Telegram bot, or in the online chat on the website. We will promptly check everything in manual mode, and if the funds have indeed been received, we will send you the invoice and then the tracking details without any problems.
You can check your order status yourself on the Track Your Order page. You can also clarify the current information with our Telegram bot or the online chat on the website.
Please note: in order to protect the confidentiality of information and prevent data from being shared with third parties, you must provide the email address you used when placing the order, as well as the order number you received in the email notification after completing your purchase.
If you are sure that you have made the payment, but the invoice notification has not arrived — please don’t worry. Immediately write to the AI support chat assistant or our Telegram bot. Provide the email you used when placing the order, the name specified during checkout, the amount, and the time of the purchase. We will quickly find your order and manually check the receipt of the payment.
Don’t worry: if we have received the payment from you, your order will not go anywhere — we will ship everything to you.
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